Posted July 2, 2017

Last week A.P. Moeller-Maersk suffered a major global computer cyber attack and were forced to shut down all EDI and electronic communications. The cyber attack was among the biggest ever disruptions to hit global shipping. This situation has effected all areas of operations from bookings to shipment visibility.

 

We have been assured teams around the world have been working diligently to bring systems online. Yesterday July 1st we received notice systems are being restored however Customer Service hotlines are still inoperable. Temporary regional phone lines and email are currently being established.

 

We anticipate systems will be fully restored by mid-week. As a precautionary measure we have diverted upcoming shipments to alternative carriers until we are confident this situation has resolved itself. There will most likely be a ripple effect resulting from these circumstances for shipments that have been tendered to Maersk at origin or currently arriving to U.S. port. We will continue to monitor this situation and keep our customers informed of any issues directly pertaining to their shipments.

Maersk will continue to provide updates via social media through the following channels:

 

LinkedIn: https://www.linkedin.com/company/maersk-line

Twitter: https://twitter.com/MaerskLine

Facebook: https://www.facebook.com/MaerskLine/